FAQ – RAWJE

Products that are in stock at the time of your order will be shipped within 3 to 7 business days (please note that we are closed on Saturdays, Sundays, and holidays).
If you would like to adjust the size, it will take approximately 3 weeks, and for ordered items that are not in stock, it will take approximately 1 and a half months to produce.
Regarding delivery dates, we will do our best to meet your requests.
If you have a specific date for use, please write the desired arrival date in the notes section when ordering.

If a one-of-a-kind ring does not fit the size shown, we will resize it for you.
Available in 0.5 increments for a fee.
It will take approximately 3 weeks for your ring to be resized.
If you are unsure of your size, we will send you a paper ring gauge upon request.
Please fill in the required information below and apply.
*Paid: ¥770 (tax included)
① Name ② Phone number ③ Ring gauge desired

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Is possible.
It will take approximately 3 weeks for your ring to be resized.
For inquiries about stone removal, ring shape deformation, and other repairs, please contact us by email.
The repair delivery date and price will vary depending on the nature of the repair and the condition of the product, so we will provide you with a quote after confirming the situation.
In addition, if you contact us in advance by e-mail regarding the condition of the product in detail, we will be able to carry out the repair more smoothly.
①Name ②Telephone number ③Repair details

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*When shipping repaired products, please be sure to enclose the warranty card.

If the product is defective, damaged due to an accident during shipping, or if you receive a different product, we will exchange it (or refund you in some cases) at our expense. Please contact the email address below within 7 days from the date of delivery of the product.
Please note that we cannot accept requests for returns or exchanges if you contact us after the 8th day.
Product photos are displayed to match the actual color as much as possible, but it may not be exactly the same depending on the customer's viewing environment.
Unless the product is defective, we do not accept returns due to customer reasons, including differences in image, color, scratches, etc.
If you wish to change the ring size after delivery, we will charge a fee to resize the ordered product. Please consult us separately.

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