FAQ

Products that are in stock at the time of your order will be shipped within 3 to 7 business days (please note that we are closed on Saturdays, Sundays, and holidays).
If you would like to adjust the size, it will take approximately 3 weeks, and for ordered items that are not in stock, it will take approximately 1 and a half months to produce.
Regarding delivery dates, we will do our best to meet your requests.
If you have a specific date for use, please write the desired arrival date in the notes section when ordering.

Because one-of-a-kind jewelry shares inventory with stores, there is a possibility that it may be out of stock depending on the timing of your purchase on the website.
In that case, we will contact you, but we apologize for the inconvenience, but we may have to cancel your order.
Please note that we do not accept reservations.

Is possible.
Ordered product sizes are accepted in 0.5 increments.
It has been a month and a half since your order.
Prices vary depending on size and material.
Please note that we cannot accept returns or exchanges other than initial defects.

If a one-of-a-kind ring does not fit the size shown, we will resize it for you.
Available in 0.5 increments for a fee.
It will take approximately 3 weeks for your ring to be resized.
If you are unsure of your size, we will send you a paper ring gauge upon request.
Please fill in the required information below and apply.
*Paid: ¥770 (tax included)
① Name ② Phone number ③ Ring gauge desired

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Is possible.
It will take approximately 3 weeks for your ring to be resized.
For inquiries about stone removal, ring shape deformation, and other repairs, please contact us by email.
The repair delivery date and price will vary depending on the nature of the repair and the condition of the product, so we will provide you with a quote after confirming the situation.
In addition, if you contact us in advance by e-mail regarding the condition of the product in detail, we will be able to carry out the repair more smoothly.
①Name ②Telephone number ③Repair details

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*When shipping repaired products, please be sure to enclose the warranty card.

Free shipping is available within Japan.
When shipping overseas, customs duties may be charged separately depending on the country.
If the address information is incorrect, the order will be canceled, so please be careful when entering the address when ordering.

Payment methods: Various credit card payments, bank transfer, cash on delivery, Apple Pay, and Google Pay are available.
*Transfer fees and cash on delivery fees will be borne by the customer.

If the product is defective, damaged due to an accident during shipping, or if you receive a different product, we will exchange it (or refund you in some cases) at our expense. Please contact the email address below within 7 days from the date of delivery of the product.
Please note that we cannot accept requests for returns or exchanges if you contact us after the 8th day.
Product photos are displayed to match the actual color as much as possible, but it may not be exactly the same depending on the customer's viewing environment.
Unless the product is defective, we do not accept returns due to customer reasons, including differences in image, color, scratches, etc.
If you wish to change the ring size after delivery, we will charge a fee to resize the ordered product. Please consult us separately.

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Cooling-off is a system that applies to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site as it is a mail-order sale that is accessed by customers.

A cookie is a mechanism that temporarily writes and saves data such as the usage history and input contents sent and received between the browser and the server when using a web page on the customer's computer.
To use this website, you must agree to this policy and the use of cookies.

About cookie settings Customers can select settings for sending and receiving cookies from ``allow all cookies'', ``reject all cookies'', ``notify user when receiving cookies'', etc. The setting method differs depending on the browser. For information on how to set cookies, please check the "Frequently Asked Questions" menu of your browser.

There is no chance to see it outside of the event, so please take a look at the next event.

After completing the purchase procedure, an "order completion email" will be sent to your registered email address after confirming the delivery address, order details, etc. that you have entered and registered, so please check there.

It is possible to include a shopper as a gift.
Shopper fee: ¥500 (tax included) per ticket.

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